Shipping policy

We want your order to arrive safely, quickly, and with a smile. 📦✨

At our store, we believe the excitement of ordering something special for your child shouldn't come with any stress. That's why we've made our shipping process as simple, transparent, and reliable as possible. Here's everything you need to know.

📦 Order Processing Time

Once you place your order, our team gets to work right away. All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays). You will receive an order confirmation on your email or phone as soon as your order is placed, and a shipping notification once it's on its way.

📍 Tracking Your Order

Once your order is shipped, you will receive a tracking number via SMS or email. You can use this number to track your package in real time on our courier partner's website. If you haven't received your tracking details within 2 business days of placing your order, please don't hesitate to reach out to us.

📧 joynexa@gmail.com 📞 +91 93808-38515

⚠️ Delivery Issues & Delays

We work hard to ensure every order arrives on time and in perfect condition. However, occasionally, factors outside our control — such as weather conditions, public holidays, high-demand seasons, or courier delays — may affect delivery timelines.

If your order is delayed:

  • Wait 2 extra business days beyond the estimated delivery date
  • Check your tracking link for the latest update
  • Contact us and we'll personally follow up with our courier partner on your behalf

If your order arrives damaged:

  • Take a clear photo of the damaged item and packaging
  • Email or WhatsApp us within 48 hours of delivery
  • We will arrange a replacement or full refund — no questions asked

If your order shows delivered but hasn't arrived:

  • Check with neighbors or your building reception first
  • Contact us immediately and we'll launch an investigation with our courier partner

📬 Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrectly provided address. If you notice a mistake right after ordering, contact us immediately at joynexa@gmail.com or +91 93808-38515 and we'll do our best to correct it before dispatch.